Operations Manager / Operator

Company Overview

​It is a specialist MedSpa growth and marketing agency dedicated to partnering with healthcare and aesthetic skin tightening clinics across the United States and Canada. The agency utilizes a proprietary three-step system that combines high-performance Meta advertising, a dedicated in-house sales team to convert leads into appointments, and elite client success coaching to maximize return on investment for clinic partners. Operating with a high-growth, high-volume culture, the organization actively rejects mediocrity, prioritizing personal growth, extreme ownership, and world-class client results over excuses.

​Mission

​We are hiring a world-class Operations Manager (Operator) to take full ownership of our internal execution, fulfillment engine, system infrastructure, and departmental collaboration. Your primary mission is to remove the CEO from day-to-day backend operations, allowing leadership to focus on driving sales and high-level strategic initiatives. You will act as the architect of our operational machine—translating big-picture vision into flawless, structured workflows, managing direct-report team leads, and aggressively identifying and fixing constraints so the business can scale efficiently without breaking. If you are a hungry, growth-minded leader who thrives under pressure, thinks in frameworks, and operates with an extreme ownership mindset, you will feel right at home.

Key Responsibilities

​Your daily tasks will vary, giving you room to learn, grow, and strengthen your skills while supporting the team with excellence.

• ​Own the entire client journey post-sale, serving as the final backstop for client fulfillment and retention.
• ​Lead and mentor direct reports, including fulfillment team leads across the Call Center, Media Buying, Onboarding, and Project Management.
• ​Host daily meetings and weekly fulfillment reviews to ensure full alignment, audit operational execution, and proactively remove team blockers.
• ​Run a focused, cross-departmental sprint to eliminate bottlenecks whenever a system constraint or negative trend is identified.
• ​Manage client escalations, resolving critical delivery issues and reducing internal operational fires.
• ​Build, monitor, and optimize the hiring pipeline for key operational roles (such as Project Managers, CSMs, Media Buyers, and Tech Ops), owning the end-to-end talent acquisition lifecycle.
• ​Streamline and maintain standard operating procedures (SOPs), conducting monthly audits to ensure internal workflows are scalable.
• ​Manage, update, and own real-time KPI dashboards across all teams, using data to drive operational decisions rather than feelings.
• ​Map out, coordinate, and track all major company initiatives within project management software to meet strict execution deadlines.
• ​Act as an operational filter for leadership, protecting executive focus by preparing performance

Qualifications

• ​Years of Experience: Experience in agency operations or fulfillment management is a big plus, but proven critical competencies, an elite drive to learn, and a growth mindset are heavily valued.
• ​CRM Tool: Not required
• ​Softwares: ClickUp, GoHighLevel (GHL), Slack, Make.com / n8n, Google Workspace (Google Sheets/Dashboards), and specialized AI tools (such as Magnus, Lovable, Cursor, or equivalent).
• ​Industry Knowledge Required: Deep familiarity with digital agency ecosystems, remote workforce management, and client fulfillment metrics. Understanding of performance marketing, lead conversion systems, or healthcare/MedSpa marketing frameworks is highly preferred.
• ​Specific Gender: No preference

​Skills & Competencies

• ​Extreme Ownership: Operates like an owner of the business, taking full accountability for team communication, actions, and end results.
• ​Systems & Strategic Thinking: Obsessed with process optimization, mapping workflows, and translating a macro vision into structured, executable plans.
• ​Analytical & Data-Driven Fluency: Lives inside dashboards; capable of translating performance metrics into strategic root-cause solutions.
• ​Solution-Oriented Framework: Commits to presenting multiple potential solutions before escalating problems, encouraging independent thinking across teams.
• ​Talent Management & Coaching: Gifted at identifying "A-Player" talent, building accountability structures, and running fast onboarding boot camps.
• ​Calm Under Pressure: Maintains total clarity and structured execution during chaotic periods or when scaling strain occurs.
• ​Crystal-Clear Communication: Drives alignment across distinct internal departments with simplicity, precision, and reliable follow-through.

​Technical Requirements

• ​Own PC or laptop
• ​Reliable internet connection (wired connection recommended)
• ​Noise-cancelling headset and a quiet, professional workspace
• ​Presentable video setup for daily internal huddles and leadership calls
• ​Flexibility to coordinate effectively across remote team schedules and core client time zones

Position Description

• ​Working Hours: 8 hours, from 4 PM till 12 AM Beirut Time (with flexibility to align with internal team huddles, leadership meetings, and operational targets)
• ​Working Days: 5 days a week
• ​Days Off: Saturday and Sunday
• ​Work Location: Fully-remote, you can work from anywhere.
• ​PTO (Paid Time Off): You may request time off anytime with advanced notice.
• ​Salary Range & Commissions:
  • ​Base Salary: $2,000 per month
  • ​On-Target Earnings (OTE): $3,000 - $4,000 per month (inclusive of bonuses)
  • ​Performance Bonuses:
    • ​Client KPI Bonus: $100 for achieving 70%+ of active clients in KPI; $300 for achieving 80%+ of active clients in KPI.
    • ​Churn Bonus: $100 for keeping churn under 12%; $300 for keeping churn under 7%; $750 for keeping churn under 4%.
    • ​Profitability Bonus: $500 for maintaining a 50%+ Gross Profit Margin across the company.
  • ​Career Growth: Massive, long-term opportunity to scale in rank and compensation as the agency grows toward high-volume monthly milestones.