Client Success Manager

​🌏 Remote

⏰ Full-Time or Shift Options: 6:00 PM – 2:00 AM Beirut Time (or Shifts: 3:00 PM – 12:00 AM / 12:00 AM – 7:00 AM Beirut Time)

💰 To be discussed based on experience

​Company Overview

​It is a fast-growing coaching and training organization that empowers entrepreneurs to build AI-powered marketing agencies for local service businesses. The team operates a small, fast-moving, and systems-driven environment where operational workflows, communication scripts, and client-facing processes are backed by thorough Standard Operating Procedures (SOPs). The culture focuses on high-touch client support, structured accountability, and continuous client success.

​Mission

​We’re looking for a proactive, highly organized Client Success Manager to act as the primary relationship owner and accountability partner for our clients. Your home base will be Discord, where you will manage private client channels, maintain account health, ensure prompt response times within our SLAs, and keep clients engaged and on track. If you thrive in a fast-paced environment living inside chat threads, running structured onboarding calls, and proactively mitigating churn through clear SOPs and daily communication, you’ll feel right at home.

​Key Responsibilities

​Your daily tasks will vary, giving you room to support clients, maintain operational clarity, and drive account retention with excellence.

• ​Own and monitor private client channels in Discord daily, maintaining response times within set SLAs
• ​Proactively re-engage non-responsive clients using documented win-back communication cadences
• ​Maintain the client health tracker by assigning Red / Yellow / Green status flags, keeping notes updated, and escalating at-risk accounts early
• ​Conduct professional video onboarding calls for new clients using provided SOPs and scripts, transitioning them seamlessly to their coaches
• ​Update and maintain client records, tags, and pipelines within Go High Level (GHL)
• ​Support refund request processing and chargeback evidence assembly according to established SOPs
• ​Participate in regular team syncs and report on account health metrics across your assigned book of business
• ​Drive overall client retention and proactively identify operational bottlenecks before they impact satisfaction

​Qualifications

• ​Years of Experience: Prior experience in customer success, account management, community management, or coaching programs is preferred
• ​CRM Tool: Go High Level (GHL) experience is a plus (training provided)
• ​Softwares: Discord (advanced proficiency with channels, threads, and DMs), Go High Level (GHL), video conferencing tools
• ​Industry Knowledge Required: Online education, coaching, info-products, or agency operations
• ​Language Skills: Full professional fluency in English (written and spoken) with a clear, warm, and professional camera presence
• ​Specific Gender: No preference

​Skills & Competencies

• ​Exceptional written communication skills: fast, clear, warm, and engaging in chat environments
• ​Strong process orientation with the discipline to follow SOPs and maintain accurate tracking records independently
• ​Proactive mindset with a tendency to reach out first and anticipate client needs
• ​Confident on camera when hosting onboarding and welcome calls
• ​Excellent organizational skills and attention to detail when managing multiple client threads simultaneously
• ​Ability to handle sensitive conversations regarding client retention, refunds, and account escalations calmly and professionally

​Technical Requirements

• ​Own PC or laptop
• ​Reliable high-speed internet connection
• ​Quiet, professional workspace with a working camera, microphone, and noise-cancelling setup
• ​Proficiency navigating Discord and living inside chat environments throughout the working day

​Position Description

• ​Working Hours: Full-time approx. 6:00 PM – 2:00 AM Beirut Time (9:00 AM – 5:00 PM MST), or Shift Options: 3:00 PM – 12:00 AM Beirut Time (6:00 AM – 3:00 PM MST) / 12:00 AM – 7:00 AM Beirut Time (3:00 PM – 10:00 PM MST)
• ​Working Days: 5 days a week
• ​Days Off: To be determined based on assigned schedule
• ​Work Location: Fully-remote, you can work from anywhere
• ​PTO (Paid Time Off): Standard company paid time off policies apply
• ​Salary Range: $ 2,000- 2,500