Customer Communication Specialist

​🌏 Remote

⏰ Flexible Schedule (Determined by operational needs, ~8 hours/day)

💰 $1,000 – $1,500 USD/month (all-inclusive)

​Company Overview

​It is a family-owned, remote subcontracting glass and window company that provides residential and commercial glass solutions — from estimates and window replacements to custom showers, mirrors, and installation services. The team is client-focused, values quality craftsmanship, and emphasizes clear communication and dependable service. The culture blends hands-on workmanship with attentive customer care, and the office supports field crews to deliver a white-glove, smooth project experience for homeowners and businesses.

​Mission

​We’re looking for a warm, energetic, kind, and empathetic Customer Communication Specialist to own the client experience from first inquiry through project completion and beyond. In this role you’ll be the main point of contact for clients — answering phone calls, responding to text messages, emails, and social media direct messages, booking appointments, keeping detailed job notes in our CRM, and coordinating between the office and field teams. If you are an extroverted communicator who loves jumping on calls, solving problems with empathy, and keeping schedules tight — you’ll feel right at home.

​Key Responsibilities

​Your daily tasks will vary, giving you room to learn, grow, and strengthen your skills while supporting the team with excellence.

• ​Answer incoming phone calls, emails, text messages, and social media direct messages promptly and professionally.
• ​Book appointments, schedule estimates, and manage ongoing customer follow-ups.
• ​Provide a white-glove customer experience while maintaining accurate customer notes to ensure nothing falls through the cracks.
• ​Follow up with prospective clients after estimates are sent to move projects forward and handle potential escalations or upsells.
• ​Schedule installations and confirm appointments with clients and field teams.
• ​Maintain accurate customer information and job status in Housecall Pro / CRM systems.
• ​Coordinate communication between clients, the office, and field technicians.
• ​Provide light marketing support, including social media posting.
• ​Assist with general administrative and client service tasks to support the business owners.
• ​Help reduce administrative workload by proactively solving scheduling, communication, and customer care issues.

​Qualifications

• ​Years of Experience: 1–3 years in customer service, communications, or administrative support
• ​CRM Tool: Housecall Pro experience preferred (or general CRM familiarity); GoHighLevel experience is a plus
• ​Softwares: RingCentral (or similar phone dialers like Ringover), Google Suite (Gmail, Calendar, Drive), Slack basics
• ​Industry Knowledge Required: Construction, home services, or related customer-service experience preferred (sales experience is a plus for handling escalations/upsells)

​Skills & Competencies

• ​Excellent, fluent spoken and written English communication skills (critical for customer-facing interactions)
• ​Energetic, warm, empathetic, and extroverted personality with a genuine passion for customer service
• ​Confidence and willingness to jump on phone calls actively (not relying solely on email or text)
• ​Strong problem-solving skills with a team-oriented and reliable approach
• ​Strong organizational skills and obsessive attention to detail (keeping meticulous customer notes)
• ​Ability to prioritize tasks and handle customer escalations smoothly
• ​Comfortable adopting new software and systems quickly (Housecall Pro, RingCentral, Slack)

​Technical Requirements

• ​Own PC or laptop
• ​Reliable internet connection (wired connection recommended)
• ​Noise-cancelling headset and a quiet, professional workspace
• ​Ability to run and operate phone dialer software (RingCentral/Ringover), Housecall Pro CRM, and Google Suite

​Position Description

• ​Working Hours: Flexible schedule determined by operational needs (~8 hours/day). Schedule details to be confirmed with client.
• ​Working Days: 5 days a week
• ​Days Off: Saturday and Sunday
• ​Work Location: Fully-remote, you can work from anywhere
• ​PTO (Paid Time Off): Approved time off on Lebanese national holidays (~14 days annually) or flexible use of 6–7 paid US holidays with advance notice
• ​Salary Range: $1,000 – $1,500