Company Overview

It provides professional residential and commercial cleaning services with a focus on reliable, high-quality results and customer satisfaction. The company operates with a customer-first mindset, using trained teams and clear communication to make homes and workplaces shine. The culture values teamwork, responsiveness, and continuous improvement, making it a place where people who enjoy helping others and delivering consistent service can grow.

Mission

We are seeking a highly organized and customer-focused Account Manager to oversee the end-to-end service experience for our commercial cleaning clients. This role serves as the primary point of contact between customers, cleaning staff, and internal teams, ensuring every job is properly staffed, scheduled, executed, and followed up on. The ideal candidate is an excellent communicator who thrives in a fast-paced environment and is passionate about delivering exceptional customer service while maintaining strong operational efficiency.

Responsibilities

• Serve as the primary point of contact for assigned commercial cleaning clients, building strong and lasting relationships.
• Take full ownership of the job lifecycle, from staffing and scheduling through service completion and follow-up.
• Coordinate with cleaning teams to ensure jobs are properly assigned and executed according to client expectations.
• Manage scheduling changes, staffing challenges, and operational issues while minimizing service disruptions.
• Monitor job execution and proactively address any service concerns or quality issues.
• Gather customer feedback and ensure timely resolution of complaints or service requests.
• Maintain accurate customer, scheduling, and operational records within the company's ERP system.
• Collaborate closely with internal operations teams to ensure seamless service delivery.
• Communicate professionally with customers, maintaining a high level of responsiveness and trust.
• Identify opportunities to improve customer satisfaction, retention, and operational processes.

Requirements

• 2+ years of experience in Account Management, Customer Success, Client Services, Operations Coordination, or a similar customer-facing role.
• Strong relationship management and customer service skills.
• Excellent verbal and written English communication skills.
• Highly organized with the ability to manage multiple accounts, schedules, and priorities simultaneously.
• Comfortable coordinating between customers and field staff in a fast-paced service environment.
• Experience using CRM or ERP systems; experience with Jobber or similar field service software is a plus.
• Strong problem-solving skills with the ability to resolve customer and operational issues effectively.
• Customer-first mindset with a high level of professionalism and accountability.
• Ability to work independently in a remote environment while collaborating effectively with a distributed team.

Technical Requirements

• Own PC or laptop
• Reliable internet connection (wired connection recommended)
• Noise-cancelling headset and a quiet, professional workspace
• Access to a smartphone or the ability to use a softphone app for calls
• Ability to use scheduling tools and basic office software

Position Description

• Working Hours: 3 PM till 12 AM Beirut Time with 1 hour break,
• Working Days: 5 days a week
• Days Off: Saturday and Sunday
• Work Location: Fully-remote, you can work from anywhere
• PTO (Paid Time Off): You may request time off anytime with advanced notice
• Lebanese national holidays: 14 days/year approved
• Salary Range: $1500 - $2000