CSM

  • Full-Time
  • Remote
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Job Description:

Client Success Manager

Company Overview

It is a specialist Reddit marketing agency that helps brands drive visibility, conversions, and reputation on Reddit through managed campaigns and community-focused placements. The team combines platform expertise, data-driven strategy, and hands-on campaign execution to deliver measurable ROI for advertisers who want to reach Reddit's highly engaged audiences. The culture values clear communication, operational discipline, and a results-first approach.

Mission

We're hiring a Client Success Manager to minimize churn and maximize client lifetime value by making sure every client sees clear, ongoing ROI from their Reddit campaigns. Day-to-day you'll manage approximately 15 client accounts per month, run smooth onboarding, lead ROI review calls that prove results, keep clients informed via Slack and a live dashboard, and turn satisfied customers into reviews, video testimonials, referrals, and upsells. You'll be the primary client-facing owner responsible for retention, data-to-story reporting, and proactive client engagement. If you enjoy client-facing communication, data-to-story work, and owning projects end-to-end — you'll feel right at home.

Key Responsibilities

Your daily tasks will vary, giving you room to learn, grow, and strengthen your skills while supporting the team with excellence.

  • Run Week-1 strategy calls for every new client via Calendly/Zoom: confirm goals, CAC target, and ideal customer.
  • Review competitors on Reddit and build/sign-off on a high-intent subreddit and keyword map.
  • Set up shared Slack channels and the live Google Sheets dashboard for each client.
  • Walk clients through content-approval workflows and collect brand voice and guidelines.
  • Set expectations on timeline and performance (early traction 2–4 weeks; strong ROI by weeks 8–12; sub-2% removal rate).
  • Confirm client package, quarterly billing, and book the first ROI review call; follow up by email/Slack if not booked within 3 days.
  • Lead ROI review calls (month 2–3 of each quarter): present dashboard results (rankings, clicks, conversions, revenue) and tie outcomes back to CAC and goals.
  • Surface reputation and visibility wins, address concerns proactively to prevent churn, and confirm renewals.
  • Identify and present upsell opportunities (tier upgrades, buyer-intent placements, post/comment removal, subreddit growth, extra languages).
  • Request and capture reviews, video testimonials, and referrals during review calls and ongoing communications.
  • Maintain real-time transparency: post proactive Slack updates, send client recaps, and keep the Google Sheets dashboard current.
  • Monitor client health; identify and re-engage quiet or at-risk clients early.
  • Daily: post a Slack update on your work and complete an EOD recap form.
  • Weekly: submit a report on quarterly revenue/retention, active clients, churn rate, upsell revenue, and reviews/testimonials collected.
  • Attend at least one team meeting via Zoom weekly.
  • Maintain reliable availability during US/EU client overlap hours and keep a presentable video setup for calls.
  • Track and help maximize bonus outcomes (verified reviews, video testimonials, churn targets, review-call coverage, and upsell commission).

Qualifications

  • Years of Experience: 3+ years
  • CRM Tool: Not required
  • Softwares: Slack, Google Sheets (live dashboard), Zoom, Calendly, Trustpilot/G2 (reviews)
  • Industry Knowledge Required: A solid background in marketing is required. Experience in Search Engine Optimization (SEO) and AISEO utilizing Reddit is highly preferable. Deep understanding of Reddit marketing, digital advertising, and community marketing.
  • Specific Gender: No preference

Skills & Competencies

  • Excellent client-facing communication and relationship-building skills in English
  • Data-to-story fluency: ability to translate metrics (rankings, clicks, conversions, revenue) into clear narratives tied to CAC and goals
  • Proactive problem solving and ability to catch and re-engage at-risk clients
  • Operational discipline, self-management, and reliable follow-through
  • Attention to detail and strong organizational skills for reporting and admin
  • Comfortable asking for reviews, testimonials, referrals, and identifying upsell opportunities
  • Basic analytics literacy and comfort working with dashboards and spreadsheets

Technical Requirements

  • Own PC or laptop
  • Reliable internet connection (wired connection recommended)
  • Noise-cancelling headset and a quiet, professional workspace
  • Presentable video setup for client calls
  • Availability during US/EU business hours (core overlap with client base)

Position Description

  • Working Hours: 8 hours, from 4 PM till 12 AM Beirut Time
  • Working Days: 5 days a week
  • Days Off: Saturday and Sunday
  • Work Location: Fully-remote, you can work from anywhere
  • PTO (Paid Time Off): You may request time off anytime with advanced notice and Lebanese official national holidays.
  • Salary Range: $2,000 - $2,200